Softphone has many advantages, one of which is the huge savings for you long distance phone calls by using the service. But, it is still a relatively new technology and like any other, has many disadvantages and bugs to work out before it becomes as reliable as many people would like to see it be. Quality of service, especially in voice reproduction is still at the lower end, but that is not among the biggest issues that are facing the VoIP service providers and their customers. The biggest hurdles and challenges lie in the realm of safety and privacy.

 

Softphone Security And Encryption

 

The experts all agree that there is no way to make any softphone calls completely secure, but there might be ways to combat some of the bigger issues in the field. For instance, most providers are currently working on plans that will implement encryption codes for security, just like you would see on most websites. This encryption would prevent your call from being overheard, changed or damaged en route to its correct destination.

 

Another scary thing to keep in mind is that anytime you install something that connects your computer to the world, you have provided another potential entrance for expert hackers. Making proper use of secure gateways and firewalls should lessen the risks of VoIP, but not always. The service providers need to work hard at getting encryption and real authentication to provide the most secure and safe calls and service to customers at every level- from consumer to business.

 

Computer And Network Security

 

Calls can be intercepted, rerouted or altered by someone using packet sniffer technology. VoIP is also susceptible to worms, viruses and other service malfunctions that may leave not only your call, but your entire system open to attacks. Remember, VoIP operates using your broadband internet connection and is therefore directly tied to your home computer. You do not want to leave yourself open to attacks.

 

It does not matter whether we are talking small business, the home office or a major corporation; safety is a huge and valid concern and must be addressed fully. One Denial of Service (DoS) attack is too many, and if your entire communications systems crashes because of a virus , what exactly would you do then? Hackers are out to get our information, and crash our system; we must do everything that we can to keep them out.